Tag: Leadership

How to Handle Criticism at Work

How to handle criticism at work… It’s a question I often get. My reply: 𝗪𝗵𝗮𝘁 𝗶𝗳 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗼𝗻𝗹𝘆 𝗵𝘂𝗿𝘁𝘀 𝗯𝗲𝗰𝗮𝘂𝘀𝗲 𝗼𝗳 𝘁𝗵𝗲 𝘄𝗮𝘆 𝘄𝗲 𝗹𝗮𝗯𝗲𝗹 𝗶𝘁?

Two people hear the same sentence from their boss. One feels judged. The other feels motivated. The words are identical. The reaction isn’t. Why?

Because the label, criticism or feedback, can’t be found in the words. It’s created in the mind of the receiver.

This is where the real power lies. You decide how much weight to give feedback. Some of it will be clumsy. Some will be unfair. Some will be pure gold. If you can sort, not absorb everything, you win. To take what serves you, and let the rest pass.

We often forget no one is perfect. Not you, not me, not the person giving feedback. We’re all trying our best, often imperfectly. Holding onto the illusion that you should look flawless makes feedback feel like a personal attack. Drop the illusion, and feedback becomes easier to hear.

Because in the end, the leaders who grow are not the ones who protect their image. They’re the ones who keep asking, “What can I learn here?” Over time, that choice changes everything.

Of course, this change doesn’t happen overnight. Curiosity is a muscle, and muscles strengthen slowly. So here’s an invitation: over the next five months, practice trading a little defensiveness for a little more curiosity each time feedback comes your way.

𝗠𝗼𝗻𝘁𝗵 𝟬 – 𝟭𝟬𝟬% 𝗱𝗲𝗳𝗲𝗻𝘀𝗶𝘃𝗲: “I don’t think that’s accurate.”
𝗠𝗼𝗻𝘁𝗵 𝟭 – 𝟴𝟬% 𝗱𝗲𝗳𝗲𝗻𝘀𝗶𝘃𝗲 / 𝟮𝟬% 𝗰𝘂𝗿𝗶𝗼𝘂𝘀: “I don’t really agree with that… but can you give me an example?”
𝗠𝗼𝗻𝘁𝗵 𝟮 – 𝟲𝟬% 𝗱𝗲𝗳𝗲𝗻𝘀𝗶𝘃𝗲 / 𝟰𝟬% 𝗰𝘂𝗿𝗶𝗼𝘂𝘀: “That feels off to me. What do you see that makes you say it?”
𝗠𝗼𝗻𝘁𝗵 𝟯 – 𝟰𝟬% 𝗱𝗲𝗳𝗲𝗻𝘀𝗶𝘃𝗲 / 𝟲𝟬% 𝗰𝘂𝗿𝗶𝗼𝘂𝘀: “It’s hard to hear, though I think there may be truth in it. Can you tell me more?”
𝗠𝗼𝗻𝘁𝗵 𝟰 – 𝟮𝟬% 𝗱𝗲𝗳𝗲𝗻𝘀𝗶𝘃𝗲 / 𝟴𝟬% 𝗰𝘂𝗿𝗶𝗼𝘂𝘀: “I hadn’t thought of it that way. What else are you noticing?”
𝗠𝗼𝗻𝘁𝗵 𝟱 – 𝟬% 𝗱𝗲𝗳𝗲𝗻𝘀𝗶𝘃𝗲 / 𝟭𝟬𝟬% 𝗰𝘂𝗿𝗶𝗼𝘂𝘀: “That’s helpful. What’s one thing I could do differently next time?”

So…how to handle criticism at work? With curiosity.

Five months of practice might feel small now, but in five years, it could be the reason your career looks entirely different.

criticism feedback

How to Handle Performance Reviews Without Losing Trust as a New Manager

Clammy hands. Lead in your shoes. A conversation you don’t want to have.

You feel your team member has been underperforming this year. You’ve been struggling with what to tell him. The rating you’re giving him means no salary increase. You know he disagrees and that the conversation might escalate.

You prepare for an unpleasant experience. Hoping for the best.

<<pause here>>

Performance reviews. Still used in many companies, and about as fun as getting a root canal.

But they don’t have to be.

What can help you make these conversations easier?

𝗦𝗲𝘁 𝗰𝗹𝗲𝗮𝗿 𝗮𝗻𝗱 𝗺𝗲𝗮𝘀𝘂𝗿𝗮𝗯𝗹𝗲 𝗴𝗼𝗮𝗹𝘀.

Without these, it’s hard to fairly assess their performance, and explain your decision.

𝗚𝗶𝘃𝗲 𝗰𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗰𝗼𝗻𝘀𝘁𝗿𝘂𝗰𝘁𝗶𝘃𝗲 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝘁𝗵𝗿𝗼𝘂𝗴𝗵-𝗼𝘂𝘁 𝘁𝗵𝗲 𝘆𝗲𝗮𝗿.

There should be no surprises during a performance review conversation. It should be a high-level summary of all performance related conversations that year. Most of us postpone feedback because we fear confrontation. The reason? The incorrect assumption that giving feedback is a negative thing. It’s not. Giving constructive feedback is an essential part of your work, and necessary for your team to grow.

𝗗𝗼𝗻’𝘁 𝗳𝗲𝗮𝗿 𝘁𝗵𝗲𝗶𝗿 𝗲𝗺𝗼𝘁𝗶𝗼𝗻𝘀. 𝗟𝗲𝘁 𝗴𝗼 𝗼𝗳 𝘁𝗵𝗲 𝗱𝗲𝘀𝗶𝗿𝗲 𝘁𝗼 𝗯𝗲 𝗹𝗶𝗸𝗲𝗱.

As a manager, some decisions, like who gets which raise or promotion, will piss of certain people. That’s why it’s so important to act with clarity and integrity, setting clear goals, and being able to explain your decisions.

People might get emotional, even angry. That’s okay. When that happens, give them some space to either vent or let it out. During heated moments, pause talking about the topic itself, address the emotions calmy, and continue with the topic when things have settled down.

Even if you do all these things, you still might have to deliver bad news (like no raises due to budget cuts). The better you can explain your team why, the easier the conversation. And the better you understand your management’s reasoning, the better you can pass on the message. Don’t be afraid to ask your manager all the questions you need in order to do this.

When done well, performance reviews mean your team knows what success looks like, how to get there, and how they’ll be rewarded.

performance review

How to Deal With Fear

Why Does “The Cave You Fear Hold the Treasure You Seek”?

I recently discovered this quote by Joseph Campbell in one of Brené Brown’s inspiring books: “The cave you fear to enter holds the treasure you seek.“

While reading it, I felt a strong ‘YES’! Because it captures how I’ve been trying to live the past few years.

For much of my life, I was quite shy, insecure, introverted. I felt trapped in an invisible cage of my own making. My dark cave contained many things—speaking up in groups, starting conversations with strangers, facing rejection, saying no to social invitations, or choosing work that aligned with my dreams, to name a few. Actually, mine was more of a giant storage hall than a cave.

Then, one day, after a profound personal experience, I began to see fear for what it is—just a feeling, like any other. Nothing more.

Fear has its place; without it, we wouldn’t survive. But there’s a difference between fear that signals real danger and self-limiting fear that holds us back.

So, I decided to do something uncomfortable every day. And slowly, my comfort zone has been expanding.

The treasure I found? Freedom and connection.

I left the safety of my previous career to now spending my days doing what I love. I’ve connected with so many interesting people by initiating a conversation. I no longer feel bad about expressing my opinions, expressing my needs, or saying no to things that don’t serve me.

Sure, there are still things that make me uncomfortable. But I choose to face them, and it gets easier every time.

Here are the steps I took, which you can do:

Identify Your Cave: List the things that scare you, but aren’t dangerous. These are your self-limiting fears.
Take Small Steps: Start small. Say hello to someone new. Share an idea in a meeting.
Embrace Discomfort: Discomfort is temporary and a sign of growth.
Reflect on Progress: Keep track of your experiences, and see your comfort zone expand.

Now, reading my progress log makes me smile. Some years years ago, saying, “Siri, play next song,” in a public place was something I struggled with.

This week, I’ll be speaking about leadership at public event.

Fear is still there—but it’s no longer in charge.

anxiety coaching

A controversial take on giving feedback..

Sometimes, not giving feedback is selfish.

We avoid it for two main reasons:

We want to be liked.
We fear confrontation.

Both are natural, but they’re also self-centered.

By holding back, we deny the other person a chance to grow. We think we’re sparing them, but really, we’re protecting ourselves.

I used to do this all the time early in my career. I withheld feedback, afraid of being disliked, or gave it only to boost my team’s performance, which ultimately served my interests. Neither approach worked.

Here’s what I’ve learned: feedback, when done right, is an act of care.

Give it regularly. Make it constructive—something they can actually use to improve.

Consider both dimensions:

Rational: Be specific. Give it promptly. Offer clear suggestions for improvement.
Emotional: Come from a place of genuine care. Don’t see the person as a problem to be fixed, but as someone worth investing in.

When feedback is both clear and compassionate, people will be more open to it.

It’s normal for it to feel awkward, especially when you’re new to leadership.

But if you’re not uncomfortable, you’re not leading.

Try it out, and let me know how it goes.

Management Management Management Management

A Zen story With a Profound Lesson

Ever heard the Zen koan about the fish seller?

A koan is a short story to invoke insight. I wasn’t sure to share it, as it’s quite abstract, but because I love it, I’m doing it anyway.

It goes like this:

“Banzan was walking through the market when he overheard a conversation between a fish seller and his customer.

The customer asked for the best piece of fish.

The seller replied, ‘All my pieces of fish are the best I have.’

Upon hearing this, Banzan was enlightened.”

Ok, that seller is either a genius, of desperately needs a marketing course. But what’s the point here actually?

It’s this: what if we saw every experience, every moment, as the best we have?

You might be thinking, “Yeah right, how is that aweful performance review the best moment I have?”

It’s not about the situation, it’s about how we 𝘱𝘦𝘳𝘤𝘦𝘪𝘷𝘦 the situation.

When you approach a meeting thinking, “I hate this,” you’re already creating stress. For yourself.

You can’t control this initial spark of stress or negativity, that’s just your mind doing its thing.

But the moment you become aware of if, you have a choice to go along with that story, or not.

Usually, we go along with the mind’s story, and start having an internal conversation with ourselves about how this or that is terrible.

The result? It creates tension and drain your energy.

Instead, consider this approach:

✅ Before the meeting, take a moment to breathe and set an intention.
Think, “What can I gain from this meeting?”

✅ Realize: 𝗬𝗼𝘂’𝗿𝗲 𝗼𝗸𝗮𝘆. 𝗬𝗼𝘂’𝗿𝗲 𝗮𝗹𝗶𝘃𝗲.
✅ During the meeting, engage actively. Focus on understanding and connecting with the other, and contributing your best.
✅ After the meeting, find one positive takeaway, even if it’s small.

This shift in mindset doesn’t make the meeting (or situation) perfect, but it reduces the stress and helps you find value in the experience.

Even in our toughest moments, our bodies perform miracles. Billions of cells are working every second to keep us alive and functioning. This perspective can be incredibly empowering.

For managers, judging and resisting saps your energy.

Accepting each moment as it is can recharge your leadership and give you the clarity to inspire your team.

This doesn’t mean you can’t try to improve situations, or your life. To grow, learn. But when done from a state of accepting every moment as it is, without resistance, is so much more powerful.

So, what caused this major shift in Banzan after hearing that conversation?

He realized that his tendency to think “I don’t want this, I want that” was making him miserable.

And the lesson from the seller’s perspective: everything we do is the best in that moment. Big tasks or small, they all matter.

Try seeing each moment as perfect.

I know from experience: it’s not easy, but the better you get at this, the happier you’ll be.

happiness zen

Honesty, Curiosity and Self-Reflection

This might be controversial, but here’s something we need to talk about…

Social media is flooded with leadership quotes. We like them, we share them, and we think, “Gosh, when will my manager finally get this?” 🙄

But how often do we take a hard look at our own leadership?

Here’s the irony – most managers are on LinkedIn daily, yet many teams are still struggling.

It’s easy to scroll through content and believe the advice is for others. But true leadership starts with self-examination.

Are we actively seeking out feedback, especially when it’s tough to hear? Do we confront our own shortcomings?

Next time you come across a leadership quote, challenge yourself: Am I living up to this standard with my team?

If yes – how can you actually verify if this is true?

Keep the Dunning-Kruger effect in mind – people who objectively score among the bottom 0-25% on a particular skill rate themselves in the 50-75% bracket.

Unconscious incompetence is quite common.

❗ If you believe you’re doing great, but your team is consistently difficult or disengaged, it might be a sign to reevaluate your approach.

Here’s the truth – the leaders who practice honest self-reflection grow the fastest. They get promoted faster, score better on performance reviews, and lead happier teams.

Let’s not just scroll through inspirational quotes. Let’s live them.

Imagine the impact you could have by truly applying these principles.

Reflect deeply, lead with authenticity, and watch your team – and yourself – flourish. 💪

feedback feedback feedback Management self-development

Difficult Conversations – Transforming Stress Into Connection

You’re about to walk into a performance review with a team member, knowing you have to deliver some tough feedback.

Your chest tightens, your breath becomes shallow, and your mind races with worst-case scenarios.

Sound familiar?

This kind of physical reaction is a natural response to stress, but it can also be a sign of a deeper issue: closing your heart to protect yourself.

We’ve all been hurt or disappointed in life, which may cause our hearts to close. When we close our hearts, we not only shut out pain but also joy, love, and connection.

This automatic defense mechanism, designed to protect us from physical threats, often leaves us feeling isolated and disconnected at work.

Living with an open heart, no matter what life throws at us, is challenging but highly rewarding. I know it sounds like a motivational poster, but let’s get practical.

Consider those moments right before difficult conversations or when receiving unexpected critical feedback.

The instinct to protect yourself causes physical constriction, especially around your chest.

You tense up, your breath becomes shallow, and your mind starts to close off, too.

Your mind and body are interconnected: the more you tense up, the more your mind focuses on perceived threats, the less connection you feel to others, the more your chest feels constricted.

Try this: each time you feel your chest tighten, consciously relax it.

Notice how often this happens throughout your day.

Slow your breathing and relax your entire body. This helps you stay calm and keeps your mind open.

When you’re open, you can connect more deeply with others. People will notice your openness and respond in kind, creating a ripple effect.

Take a deep breath, relax your chest, and embrace the day with an open heart. The rewards are immense.

The more you open up, the more the world opens up to you.

❤️

anxiety connection difficultconversations

Why Your Next Promotion Might Be Your Last (Unless You’re Aware of This) 2/2

I always saw myself as a good listener. Until I realized I wasn’t…

Last week I wrote about 𝘁𝗵𝗲 𝗣𝗲𝘁𝗲𝗿 𝗣𝗿𝗶𝗻𝗰𝗶𝗽𝗹𝗲 – you keep getting promoted, until you hit the ceiling of your competence.

Then, the requirements of the role exceed your capabilities and you stop being promoted.

For competence, think about things like your ability to think strategically, your emotional intelligence, your leadership skills, your communication skills, or your ability to analyse complex problems.

Competence is not set in stone – you can increase it.

But here, we’re faced with an invisible enemy – the 𝗗𝘂𝗻𝗻𝗶𝗻𝗴-𝗞𝗿𝘂𝗴𝗲𝗿 𝗲𝗳𝗳𝗲𝗰𝘁.

It’s a cognitive bias that makes people with low ability in a specific area, overestimate their ability in that area. It’s unconscious incompetence.

In many experiments, Dunning and Kruger’s observed that people who objectively score among the lowest 25%, rate themselves to be in the 50-75% range.

A practical example: many people who believe they are good listeners, in fact aren’t.

For me, the realization came when I truly listened to feedback. And then explored the topic of what listening is about, and how to become good at it.

Let’s tie last week’s post and this topic together:

• You keep getting promoted in organizations, until you hit your level of competence (𝗣𝗲𝘁𝗲𝗿 𝗣𝗿𝗶𝗻𝗰𝗶𝗽𝗹𝗲).
• To keep getting promoted, increase your level of competence.
• For those skills we need to increase our competence for, we overestimate our ability (𝗗𝘂𝗻𝗻𝗶𝗻𝗴-𝗞𝗿𝘂𝗴𝗲𝗿 𝗲𝗳𝗳𝗲𝗰𝘁).
• This prevents us from putting in the effort to improve, which keeps our level of competence, and our career, where it is.

What can you do?

• Take assessments on particular skills required for your role.
• Ask for 360-feedback from your colleagues (anonymous or not). Be open to criticism.
• Question your beliefs about what you know and what you don’t yet know.
• Keep learning.

There is no need to become insecure and doubtful about your abilities. But realize information is power.

And, a few weeks after International Women’s Day, for managers and organisations, I also want to call out the 𝗣𝗮𝘂𝗹𝗮 𝗣𝗿𝗶𝗻𝗰𝗶𝗽𝗹𝗲. It describes how many women in organisations work below their level of competence. Using objective data can help us counter this

So, identify the skills critical for your role and the next. Use data and feedback for an honest assessment, and then, take action.

Your future-you will thank you for it.

career Duning-Kruger Leadership Leadership Leadership Leadership Leadership Leadership Leadership Leadership Leadership Leadership Paula Principle

Make Your Meetings Great – And Save Time And Energy

Ever wondered why your meetings rarely end before their scheduled end time?

*𝗦𝘂𝘀𝗽𝗲𝗻𝘀𝗲*

*𝗗𝗿𝘂𝗺-𝗿𝗼𝗹𝗹*

Most of us love to talk!

Ok, that probably didn’t come as a surprise.

While talking builds connection, having days full of long calls depletes our energy.

And we’re all busy, sometimes overworked.

We spend so much time in calls,
calls that don’t end when they served their purpose.

They end when the time is up. Or after.

Then we rush to the next one, skipping lunch, feeling stressed.

How can we do this better?

As a team, take ownership of your time and productivity, together.

I created a team agreement for you that can help you.

Give it a try. Let me know how many free hours you gained this month!

See -Free Downloads – for the document.

conference calls meetings remote working

Outsmarting AI – Why Human Skills Are Your Super Power In 2024

With AI increasingly handling technical tasks, the spotlight is on human skills – those essential, automation-resistant qualities that enrich our work interactions.

Think empathy, compassion, intuition, and leadership; they’re not just nice to have, they’re crucial for your career success.

Recent insights from 650 L&D and HR leaders confirm this trend, placing human skills on the second highest priority on the L&D agenda, just after business skills. As AI transforms technical work, the human touch grows in importance.

Particularly for leaders, strong human skills are becoming indispensable. (‘𝘚𝘰𝘧𝘵 𝘴𝘬𝘪𝘭𝘭𝘴’? – 2023 called, they want you back).

Case in point: “Manager effectiveness”, which is includes human skills like leadership and adaptability, is now the #1 concern for HR leaders worldwide (𝘴𝘰𝘶𝘳𝘤𝘦: 𝘊𝘰𝘶𝘳𝘴𝘦𝘳𝘢 𝘑𝘰𝘣 𝘚𝘬𝘪𝘭𝘭𝘴 𝘙𝘦𝘱𝘰𝘳𝘵 2024). This indicates a growing emphasis on these competencies in modern management.

If you’re ready to develop these skills but unsure where to start, consider Active Listening, a foundational element of true connection and communication.

Transitioning from listening to analyze to listening to understand was a personal gamechanger for me. 💡

This key skill strongly supports workplace communication and relationships. There are plenty of resources, including many free YouTube videos, to help you get started.

Enhancing these human skills in 2024 and beyond will not only keep us relevant, but also amplify our impact in an AI-driven professional world.

At the beginning of this new year, take a moment to consider: which human skill do you want to strengthen in 2024? Your choice could significantly shape your professional path.

AI coaching emotional intelligence