How to Have Real Conversations & Connect With People

Person A: “I, I, I, me, me, me.”
Person B: “Fascinating! Because I, I, I, me, me, me.”
Person A: “That’s so true, reminds me of… I, I, I, me, me, me.”

This is how most ‘conversations’ go: two people taking turns talking about themselves.

It’s not surprising. We’re wired to think about ourselves most of the time.

But when all we do is talk about ourselves, we miss out on something important.

We don’t learn anything new.
We don’t grow.
We don’t build real connections.

💡 𝗗𝗼𝗻’𝘁 𝗯𝗲 𝗹𝗶𝗸𝗲 𝗣𝗲𝗿𝘀𝗼𝗻 𝗔 𝗼𝗿 𝗕. 𝗕𝗲 𝗹𝗶𝗸𝗲 𝗣𝗲𝗿𝘀𝗼𝗻 𝗖.

Person C makes conversations meaningful.

If someone brings up a topic, they ask questions like:

“What does that mean to you?”
“How did you get into that?”
“What do you like most about it?”

Person C doesn’t just talk—they listen and learn.

This doesn’t mean you should never talk about yourself. Conversations are a two-way street. But when you go into a conversation with curiosity and a desire to learn, amazing things happen:

🌟 You learn new things.
👀 You see the world in new ways.
❤️ You build stronger relationships.
🤝 People feel heard and valued.

Next time you’re in a conversation, pause and ask yourself:

𝗔𝗺 𝗜 𝗹𝗶𝘀𝘁𝗲𝗻𝗶𝗻𝗴 𝘁𝗼 𝗿𝗲𝗽𝗹𝘆, 𝗼𝗿 𝗮𝗺 𝗜 𝗹𝗶𝘀𝘁𝗲𝗻𝗶𝗻𝗴 𝘁𝗼 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱?

This small change can make a big difference.

As a Leader, Do You Always Need to Have the Answer?

You’re not a search engine.

But as a new leader, it can feel like you have to be one.

Your team asks questions. Pings you on Teams. Calls. Emails. And the instinct? Respond. Immediately. Every single time.

The problem? Constant interruptions chip away at your ability to focus, and focus is what you need most as a leader.

It’s what allows you to steer the ship, plan strategically, and make thoughtful decisions for your team’s success.

When you spend your days responding to every ping and notification, you lose the time and energy for the deep thinking that drives real progress.

What can you do?

• 𝗘𝘀𝘁𝗮𝗯𝗹𝗶𝘀𝗵 𝗯𝗼𝘂𝗻𝗱𝗮𝗿𝗶𝗲𝘀: Set a daily hour of uninterrupted focus for you and your team.
• 𝗘𝗺𝗽𝗼𝘄𝗲𝗿 𝗼𝘁𝗵𝗲𝗿𝘀: Encourage your team to solve what they can without you, building their confidence along the way.
• 𝗥𝗲𝗳𝗿𝗮𝗺𝗲 𝘆𝗼𝘂𝗿 𝗿𝗼𝗹𝗲: Leadership is about guiding the team toward long-term success, not managing every moment.

Start protecting your focus.

It’s the key to being the leader your team needs.

What if your manager or client gives you more work than you can handle?

What do you do when your manager or client asks you to take on more work—when your schedule is already packed?

Most of us have two typical responses:

Say 𝘆𝗲𝘀, and brace yourself for even more 𝘴𝘵𝘳𝘦𝘴𝘴.
Say 𝗻𝗼, and worry about coming across as 𝘶𝘯𝘩𝘦𝘭𝘱𝘧𝘶𝘭.

But there’s a better way—a skill borrowed from improv that can change everything.

Imagine this: You’re in a meeting, and your manager suddenly asks you to “take charge” of an urgent project. Your calendar is already full, but saying no feels risky.

Or picture this: A client asks for extra work, and the deadline is tight. Saying yes means you’ll struggle to keep up with everything else, yet saying no might feel like letting them down.

This is where “𝗬𝗲𝘀, 𝗮𝗻𝗱…” comes in.

The phrase “Yes, and…” comes from improv theater. Instead of rejecting an idea, performers use it to build on each other’s thoughts, creating a sense of flow.

In a work setting, it works much the same way. Here’s how it sounds in practice:

“𝘠𝘦𝘴, 𝘐’𝘥 𝘣𝘦 𝘩𝘢𝘱𝘱𝘺 𝘵𝘰 𝘴𝘶𝘱𝘱𝘰𝘳𝘵 𝘵𝘩𝘪𝘴, 𝘢𝘯𝘥 𝘐’𝘥 𝘯𝘦𝘦𝘥 𝘺𝘰𝘶𝘳 𝘨𝘶𝘪𝘥𝘢𝘯𝘤𝘦 𝘰𝘯 𝘸𝘩𝘪𝘤𝘩 𝘤𝘶𝘳𝘳𝘦𝘯𝘵 𝘱𝘳𝘪𝘰𝘳𝘪𝘵𝘪𝘦𝘴 𝘵𝘰 𝘢𝘥𝘫𝘶𝘴𝘵 𝘵𝘰 𝘮𝘢𝘬𝘦 𝘪𝘵 𝘸𝘰𝘳𝘬.”

With “𝗬𝗲𝘀, 𝗮𝗻𝗱…”, you keep your response open and positive while setting clear boundaries. It helps you stay engaged without overcommitting.

The magic of “Yes, and…” is that it also:

• Shows you’re willing to collaborate
• Acknowledges that your time and energy are limited
• Puts the choice back in their hands, giving them a sense of control

Next time someone asks you to do more than you can handle, try these two simple words.

Let me know how it goes 🙂

Starting Leaders – Don’t Fall For the Power Paradox.

Have you ever watched a colleague get promoted to team lead, only to see them change?

They start off grounded, empathetic, and fair. Then, slowly, that openness starts to fade. They seem less interested in feedback. More impulsive. And the empathy? It’s like it vanished.

Sound familiar? This change isn’t unique—it’s a trap nearly every leader risks falling into.

This is the 𝗣𝗼𝘄𝗲𝗿 𝗣𝗮𝗿𝗮𝗱𝗼𝘅, a term coined by psychologist Dacher Keltner.

And now it gets interest: it doesn’t just impact “other leaders.” 𝙏𝙝𝙞𝙨 𝙘𝙤𝙪𝙡𝙙 𝙗𝙚 𝙮𝙤𝙪, 𝙩𝙤𝙤.

The Power Paradox concept explains how, as leaders gain power, they often lose the very qualities that like respect and trust that led them to power. Keltner’s research shows that power affects the brain, triggering dopamine and sparking a “high” that can become addictive.

While it feels great, it also blunts social awareness, turning focus inward and making self-serving decisions feel “right.”

If you’re a leader, don’t assume you’re immune— 𝘢𝘸𝘢𝘳𝘦𝘯𝘦𝘴𝘴 is the key to avoiding this trap.

𝗛𝗲𝗿𝗲’𝘀 𝗵𝗼𝘄 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗴𝘂𝗮𝗿𝗱 𝘆𝗼𝘂𝗿𝘀𝗲𝗹𝗳 𝗮𝗴𝗮𝗶𝗻𝘀𝘁 𝗶𝘁:

  1. 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲 𝗘𝗺𝗽𝗮𝘁𝗵𝘆 𝗥𝗲𝗴𝘂𝗹𝗮𝗿𝗹𝘆: Empathy fades fast with power. Keep listening, and make a habit of asking your team what they really need. Adopt a regular ‘Loving/Kindness’ meditation practice to increase empathy.
  2. 𝗦𝗲𝗲𝗸 𝗛𝗼𝗻𝗲𝘀𝘁 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸: Power can make people reluctant to be honest. Show your team that you genuinely value their insights, not just their agreement.
  3. 𝗦𝘁𝗮𝘆 𝗚𝗿𝗼𝘂𝗻𝗱𝗲𝗱: Real leadership is about serving others. Focus on the team’s success and growth, not just your own.
  4. 𝗣𝗮𝘂𝘀𝗲 𝗕𝗲𝗳𝗼𝗿𝗲 𝗔𝗰𝘁𝗶𝗻𝗴 Power drives impulsive decisions. Before you make a call, take a breath. Ask yourself: who does this really serve?

The Power Paradox is real, and it can sneak up on anyone. Stay aware, and protect the qualities that make you a true leader.

𝗥𝗲𝗮𝗹 𝗽𝗼𝘄𝗲𝗿 𝗹𝗶𝗳𝘁𝘀 𝗼𝘁𝗵𝗲𝗿𝘀 𝘂𝗽. ⬆

A controversial take on giving feedback..

Sometimes, not giving feedback is selfish.

We avoid it for two main reasons:

  1. We want to be liked.
  2. We fear confrontation.

Both are natural, but they’re also self-centered.

By holding back, we deny the other person a chance to grow. We think we’re sparing them, but really, we’re protecting ourselves.

I used to do this all the time early in my career. I withheld feedback, afraid of being disliked, or gave it only to boost my team’s performance, which ultimately served my interests. Neither approach worked.

Here’s what I’ve learned: feedback, when done right, is an act of care.

Give it regularly. Make it constructive—something they can actually use to improve.

Consider both dimensions:

  1. Rational: Be specific. Give it promptly. Offer clear suggestions for improvement.
  2. Emotional: Come from a place of genuine care. Don’t see the person as a problem to be fixed, but as someone worth investing in.

When feedback is both clear and compassionate, people will be more open to it.

It’s normal for it to feel awkward, especially when you’re new to leadership.

But if you’re not uncomfortable, you’re not leading.

Try it out, and let me know how it goes.

Set Boundaries and Protect Your Energy

Do you feel like you need to be available at all hours to lead effectively?

Many emerging leaders believe this, but it’s a misconception.

Always being “on” drains your energy, leaving you with little capacity for the strategic thinking needed to truly lead.

Effective leaders understand the importance of setting boundaries. It’s not about always being present; it’s about being present at the right moments.

Your energy and focus are your greatest assets—don’t waste them on every minor distraction.

And always having the answer ready creates dependencies, lowers your team’s sense of ownership and problem-solving skills.

Step back.

Focus on the bigger picture.

That’s how you lead with impact.

Dealing With Difficult Colleagues

Some colleagues challenge our patience.

They might be self-centered, poor listeners, unreliable, or drenched in negativity.

You’ve tried to sidestep them. But then came the promotion to manager.

Now you have to face them head-on.

Motivating them feels like dragging an anchor through the mud.

And when they don’t change, their behavior begins to cast shadows over your team’s morale and results.

<<𝗖𝘂𝗿𝗶𝗼𝘀𝗶𝘁𝘆 𝗮𝗻𝗱 𝗖𝗼𝗺𝗽𝗮𝘀𝘀𝗶𝗼𝗻 𝗲𝗻𝘁𝗲𝗿 𝘁𝗵𝗲 𝘀𝘁𝗮𝗴𝗲>>

What if their difficult behavior is not a wall, but a riddle to be solved?

What if their egocentrism and unreliability are scars from years of disappointment?

What if their negativity is a cry of deep concern for the team or company’s direction?

Framing them as merely difficult hardens your heart and colours every interaction.

It becomes you versus them. Trust evaporates, resistance rises.

You end up trying to prove them wrong, hoping they’ll change.

But that battle is always lost.

This doesn’t mean tolerating bad behavior. Negativity is contagious and can spread like an oil spill.

As a leader, boundaries are essential. But before setting them, use Curiosity and Compassion.

Listen with genuine curiosity, without judgment. Take their concerns serious, and if they are valid, address them. Communicate on what you’ve done.

If what they want is not something you can do, explain why, clearly and calmly.

No one wants to be forced to change.

Everyone wants to be heard and understood.

Honesty, Curiosity and Self-Reflection

This might be controversial, but here’s something we need to talk about…

Social media is flooded with leadership quotes. We like them, we share them, and we think, “Gosh, when will my manager finally get this?” 🙄

But how often do we take a hard look at our own leadership?

Here’s the irony – most managers are on LinkedIn daily, yet many teams are still struggling.

It’s easy to scroll through content and believe the advice is for others. But true leadership starts with self-examination.

Are we actively seeking out feedback, especially when it’s tough to hear? Do we confront our own shortcomings?

Next time you come across a leadership quote, challenge yourself: Am I living up to this standard with my team?

If yes – how can you actually verify if this is true?

Keep the Dunning-Kruger effect in mind – people who objectively score among the bottom 0-25% on a particular skill rate themselves in the 50-75% bracket.

Unconscious incompetence is quite common.

❗ If you believe you’re doing great, but your team is consistently difficult or disengaged, it might be a sign to reevaluate your approach.

Here’s the truth – the leaders who practice honest self-reflection grow the fastest. They get promoted faster, score better on performance reviews, and lead happier teams.

Let’s not just scroll through inspirational quotes. Let’s live them.

Imagine the impact you could have by truly applying these principles.

Reflect deeply, lead with authenticity, and watch your team – and yourself – flourish. 💪

Difficult Conversations – Transforming Stress Into Connection

You’re about to walk into a performance review with a team member, knowing you have to deliver some tough feedback.

Your chest tightens, your breath becomes shallow, and your mind races with worst-case scenarios.

Sound familiar?

This kind of physical reaction is a natural response to stress, but it can also be a sign of a deeper issue: closing your heart to protect yourself.

We’ve all been hurt or disappointed in life, which may cause our hearts to close. When we close our hearts, we not only shut out pain but also joy, love, and connection.

This automatic defense mechanism, designed to protect us from physical threats, often leaves us feeling isolated and disconnected at work.

Living with an open heart, no matter what life throws at us, is challenging but highly rewarding. I know it sounds like a motivational poster, but let’s get practical.

Consider those moments right before difficult conversations or when receiving unexpected critical feedback.

The instinct to protect yourself causes physical constriction, especially around your chest.

You tense up, your breath becomes shallow, and your mind starts to close off, too.

Your mind and body are interconnected: the more you tense up, the more your mind focuses on perceived threats, the less connection you feel to others, the more your chest feels constricted.

Try this: each time you feel your chest tighten, consciously relax it.

Notice how often this happens throughout your day.

Slow your breathing and relax your entire body. This helps you stay calm and keeps your mind open.

When you’re open, you can connect more deeply with others. People will notice your openness and respond in kind, creating a ripple effect.

Take a deep breath, relax your chest, and embrace the day with an open heart. The rewards are immense.

The more you open up, the more the world opens up to you.

❤️

Why Your Next Promotion Might Be Your Last (Unless You’re Aware of This) 1/2

Imagine climbing a ladder, where each step represents a new level of achievement in your career.

Now, imagine there’s a step where, once you reach it, climbing further becomes impossible—not because the ladder ends, but because your ability to climb does. Welcome to the Peter Principle.

Coined by Dr. Laurence J. Peter in 1969, this principle suggests that in a company’s hierarchy, people tend to rise to their “level of incompetence.”

Simply put, most people are promoted based on their performance in their previous role. Until they reach a position where they’re no longer competent enough in that role.

And that’s where they stop.

The beauty—and challenge—of this concept lies in its silent alarm: to pause and introspect. It’s not a career death sentence but a wake-up call to continually evolve, to plug the gaps in our competence before they become career stoppers.

Because you actually can increase your level of competence.

Recognizing where you need to grow requires humility and curiosity—qualities essential for any leader aiming to defy the Peter Principle.

In essence, the ability to progress beyond your current capabilities is not only about acquiring new skills; it’s about self-awareness and the willingness to adapt.

𝗧𝗶𝗽 𝗳𝗼𝗿 𝗶𝗻𝗱𝗶𝘃𝗶𝗱𝘂𝗮𝗹𝘀: assess what skills are needed for the 𝘯𝘦𝘹𝘵 step, and actively develop those. Ask for honest feedback.

𝗧𝗶𝗽 𝗳𝗼𝗿 𝗺𝗮𝗻𝗮𝗴𝗲𝗿𝘀/𝗛𝗥: promote people based on their suitability for their next role, not their performance on their current job. Create development programs.

So, how can you ensure your next promotion isn’t your last?

Stay tuned for part 2 of this series next week, where I’ll discuss a phenomenon that often goes hand-in-hand with the Peter Principle, keeping many from realizing their potential blind spots.

Hint: It’s not about your ability but your awareness of it.