How to Have Real Conversations & Connect With People

David Buirs | Leadership Expert

Person A: “I, I, I, me, me, me.”
Person B: “Fascinating! Because I, I, I, me, me, me.”
Person A: “That’s so true, reminds me of… I, I, I, me, me, me.”

This is how most ‘conversations’ go: two people taking turns talking about themselves.

It’s not surprising. We’re wired to think about ourselves most of the time.

But when all we do is talk about ourselves, we miss out on something important.

We don’t learn anything new.
We don’t grow.
We don’t build real connections.

💡 𝗗𝗼𝗻’𝘁 𝗯𝗲 𝗹𝗶𝗸𝗲 𝗣𝗲𝗿𝘀𝗼𝗻 𝗔 𝗼𝗿 𝗕. 𝗕𝗲 𝗹𝗶𝗸𝗲 𝗣𝗲𝗿𝘀𝗼𝗻 𝗖.

Person C makes conversations meaningful.

If someone brings up a topic, they ask questions like:

“What does that mean to you?”
“How did you get into that?”
“What do you like most about it?”

Person C doesn’t just talk—they listen and learn.

This doesn’t mean you should never talk about yourself. Conversations are a two-way street. But when you go into a conversation with curiosity and a desire to learn, amazing things happen:

🌟 You learn new things.
👀 You see the world in new ways.
❤️ You build stronger relationships.
🤝 People feel heard and valued.

Next time you’re in a conversation, pause and ask yourself:

𝗔𝗺 𝗜 𝗹𝗶𝘀𝘁𝗲𝗻𝗶𝗻𝗴 𝘁𝗼 𝗿𝗲𝗽𝗹𝘆, 𝗼𝗿 𝗮𝗺 𝗜 𝗹𝗶𝘀𝘁𝗲𝗻𝗶𝗻𝗴 𝘁𝗼 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱?

This small change can make a big difference.

As a Leader, Do You Always Need to Have the Answer?

You’re not a search engine.

But as a new leader, it can feel like you have to be one.

Your team asks questions. Pings you on Teams. Calls. Emails. And the instinct? Respond. Immediately. Every single time.

The problem? Constant interruptions chip away at your ability to focus, and focus is what you need most as a leader.

It’s what allows you to steer the ship, plan strategically, and make thoughtful decisions for your team’s success.

When you spend your days responding to every ping and notification, you lose the time and energy for the deep thinking that drives real progress.

What can you do?

• 𝗘𝘀𝘁𝗮𝗯𝗹𝗶𝘀𝗵 𝗯𝗼𝘂𝗻𝗱𝗮𝗿𝗶𝗲𝘀: Set a daily hour of uninterrupted focus for you and your team.
• 𝗘𝗺𝗽𝗼𝘄𝗲𝗿 𝗼𝘁𝗵𝗲𝗿𝘀: Encourage your team to solve what they can without you, building their confidence along the way.
• 𝗥𝗲𝗳𝗿𝗮𝗺𝗲 𝘆𝗼𝘂𝗿 𝗿𝗼𝗹𝗲: Leadership is about guiding the team toward long-term success, not managing every moment.

Start protecting your focus.

It’s the key to being the leader your team needs.

What if your manager or client gives you more work than you can handle?

What do you do when your manager or client asks you to take on more work—when your schedule is already packed?

Most of us have two typical responses:

Say 𝘆𝗲𝘀, and brace yourself for even more 𝘴𝘵𝘳𝘦𝘴𝘴.
Say 𝗻𝗼, and worry about coming across as 𝘶𝘯𝘩𝘦𝘭𝘱𝘧𝘶𝘭.

But there’s a better way—a skill borrowed from improv that can change everything.

Imagine this: You’re in a meeting, and your manager suddenly asks you to “take charge” of an urgent project. Your calendar is already full, but saying no feels risky.

Or picture this: A client asks for extra work, and the deadline is tight. Saying yes means you’ll struggle to keep up with everything else, yet saying no might feel like letting them down.

This is where “𝗬𝗲𝘀, 𝗮𝗻𝗱…” comes in.

The phrase “Yes, and…” comes from improv theater. Instead of rejecting an idea, performers use it to build on each other’s thoughts, creating a sense of flow.

In a work setting, it works much the same way. Here’s how it sounds in practice:

“𝘠𝘦𝘴, 𝘐’𝘥 𝘣𝘦 𝘩𝘢𝘱𝘱𝘺 𝘵𝘰 𝘴𝘶𝘱𝘱𝘰𝘳𝘵 𝘵𝘩𝘪𝘴, 𝘢𝘯𝘥 𝘐’𝘥 𝘯𝘦𝘦𝘥 𝘺𝘰𝘶𝘳 𝘨𝘶𝘪𝘥𝘢𝘯𝘤𝘦 𝘰𝘯 𝘸𝘩𝘪𝘤𝘩 𝘤𝘶𝘳𝘳𝘦𝘯𝘵 𝘱𝘳𝘪𝘰𝘳𝘪𝘵𝘪𝘦𝘴 𝘵𝘰 𝘢𝘥𝘫𝘶𝘴𝘵 𝘵𝘰 𝘮𝘢𝘬𝘦 𝘪𝘵 𝘸𝘰𝘳𝘬.”

With “𝗬𝗲𝘀, 𝗮𝗻𝗱…”, you keep your response open and positive while setting clear boundaries. It helps you stay engaged without overcommitting.

The magic of “Yes, and…” is that it also:

• Shows you’re willing to collaborate
• Acknowledges that your time and energy are limited
• Puts the choice back in their hands, giving them a sense of control

Next time someone asks you to do more than you can handle, try these two simple words.

Let me know how it goes 🙂

Progress, not Perfectionism

Dear fellow-perfectionists: it’s not a strength, it’s a way of seeking approval.

In job interviews, people often humblebrag about their biggest weakness being perfectionism. It sounds like a hidden strength, doesn’t it?

Only, it’s not.

We tell ourselves, “I care a lot about my work. When I do something, I want it done right!”.

But deep down, there is small voice saying, “If I don’t do everything perfectly, people won’t value me. I feel like my worth depends on how flawless my work is. I’m scared of making mistakes—what if they stop respecting or liking me?”.

It’s great to work hard and aim for high quality. Those are good things.

But when perfectionism takes over, it can lead to stress, anxiety and burnout. Research shows that perfectionism can actually make it harder to reach our goals.

As leaders, we might notice team members who push themselves too hard, striving for impossible standards. At first glance, we might think, “Great! This person delivers quality.” But in the long run, it’s not good for them or the team because it’s not sustainable.

We can help by encouraging them to focus on progress, not perfection, and by reminding them that mistakes are part of learning.

So, how to find the line between doing good work and falling into perfectionism?

  • Set high goals without making them impossible or taking over our lives.
  • Focus on making progress instead of being perfect.
  • Ask yourself, “Is what I’m doing really making my work better, or am I stuck on tiny details that don’t add much value?”.

As Tony Robbins says, “perfectionism is the lowest possible standard – because it’s impossible to attain”.

Mistakes are part of learning. They’re not signs that you’re not good enough but chances to grow and improve.