What Problems And Questions From My Team Should I Take On – And What Not?

Who else has felt the overwhelming urge to solve every problem that lands on their desk?

It’s a common trap for new managers, feeling like you need to be the hero.

Imagine walking around with a big backpack. ๐ŸŽ’

Every time your team comes to you with a problem, you have a choice โ€“ do you accept the problem and add it to your backpack, or not?

Put too much in your backpack, and you wonโ€™t be able to move anymore.

Great leadership isn’t about how many problems you can solve; it’s about how many problems you can teach your team to solve.

๐Ÿ“Œ Hereโ€™s a quick tip: Think of yourself as a guide rather than a fixer.

Next time a direct report comes to you with an issue, ask, “What part of this can you handle, and what do you need my help with? What solution have you considered?โ€.

This empowers them and helps you prioritize your own workload.

๐Ÿ‘‰ If you’re unsure whether to take on a problem, consider if it aligns with your key responsibilities. If it doesn’t, it’s likely not yours to solve.

Coaching your team to handle challenges not only lightens your load but also builds their confidence and skills.

This fosters a culture of problem-solving, innovation, and ownership.

Lastly, at a later moment, check-in and reflect with your team around problems you asked them to solve themselves, to build trust and enhance learning.

Training, Mentoring And Coaching – When To Use What?

Letโ€™s look at one tool from the leadership toolkit: training, mentoring and coaching your team. ๐Ÿ› 

Demystifying the use of ๐˜๐—ฟ๐—ฎ๐—ถ๐—ป๐—ถ๐—ป๐—ด, ๐—บ๐—ฒ๐—ป๐˜๐—ผ๐—ฟ๐—ถ๐—ป๐—ด, and ๐—ฐ๐—ผ๐—ฎ๐—ฐ๐—ต๐—ถ๐—ป๐—ด.

All three are essential skills for any manager.

Use the right skill at the right time to maximize your teamโ€™s development.

So, when to use what?

๐—ง๐—ฟ๐—ฎ๐—ถ๐—ป๐—ถ๐—ป๐—ด: ๐—Ÿ๐—ฒ๐—ฎ๐—ฟ๐—ป๐—ถ๐—ป๐—ด ๐—ป๐—ฒ๐˜„ ๐˜€๐—ธ๐—ถ๐—น๐—น๐˜€ ๐ŸŽ“

Perfect for beginners, training is directive and instructional, focusing on knowledge transfer to lay a solid skill foundation. Usually short-term.

“๐˜๐˜ฏ ๐˜ต๐˜ฉ๐˜ช๐˜ด ๐˜ต๐˜ณ๐˜ข๐˜ช๐˜ฏ๐˜ช๐˜ฏ๐˜จ ๐˜ด๐˜ฆ๐˜ด๐˜ด๐˜ช๐˜ฐ๐˜ฏ, ๐˜โ€™๐˜ญ๐˜ญ ๐˜ต๐˜ฆ๐˜ข๐˜ค๐˜ฉ ๐˜บ๐˜ฐ๐˜ถ ๐˜ฉ๐˜ฐ๐˜ธ ๐˜ต๐˜ฐ ๐˜ฅ๐˜ฐ ๐˜Ÿ, ๐˜ , ๐˜ก.โ€

โœ… ๐˜›๐˜ช๐˜ฑ: verify, in a supportive, non-controlling way, if the training was successful and the desired skills were learned.

๐— ๐—ฒ๐—ป๐˜๐—ผ๐—ฟ๐—ถ๐—ป๐—ด: ๐—ฅ๐—ฒ๐—ฐ๐—ฒ๐—ถ๐˜ƒ๐—ถ๐—ป๐—ด ๐—ด๐˜‚๐—ถ๐—ฑ๐—ฎ๐—ป๐—ฐ๐—ฒ ๐Ÿงญ

Suited for mid-level to senior team members, mentoring offers guidance and wisdom from personal experience. Guide your team members on their professional journey. Longer term.

“๐˜๐˜ณ๐˜ฐ๐˜ฎ ๐˜ฎ๐˜บ ๐˜ฆ๐˜น๐˜ฑ๐˜ฆ๐˜ณ๐˜ช๐˜ฆ๐˜ฏ๐˜ค๐˜ฆ, ๐˜ฉ๐˜ฆ๐˜ณ๐˜ฆ’๐˜ด ๐˜ฉ๐˜ฐ๐˜ธ ๐˜ ๐˜ต๐˜ข๐˜ค๐˜ฌ๐˜ญ๐˜ฆ๐˜ฅ ๐˜ด๐˜ช๐˜ฎ๐˜ช๐˜ญ๐˜ข๐˜ณ ๐˜ค๐˜ฉ๐˜ข๐˜ญ๐˜ญ๐˜ฆ๐˜ฏ๐˜จ๐˜ฆ๐˜ด. ๐˜ž๐˜ฉ๐˜ข๐˜ต ๐˜ด๐˜ต๐˜ณ๐˜ข๐˜ต๐˜ฆ๐˜จ๐˜ช๐˜ฆ๐˜ด ๐˜ฅ๐˜ฐ ๐˜บ๐˜ฐ๐˜ถ ๐˜ต๐˜ฉ๐˜ช๐˜ฏ๐˜ฌ ๐˜ค๐˜ฐ๐˜ถ๐˜ญ๐˜ฅ ๐˜ธ๐˜ฐ๐˜ณ๐˜ฌ ๐˜ง๐˜ฐ๐˜ณ ๐˜บ๐˜ฐ๐˜ถ?”

โœ… ๐˜›๐˜ช๐˜ฑ: the relationship is essential in mentoring – take a genuine interest in your mentee.

๐—–๐—ผ๐—ฎ๐—ฐ๐—ต๐—ถ๐—ป๐—ด: ๐—ฃ๐—ฒ๐—ฟ๐˜€๐—ผ๐—ป๐—ฎ๐—น ๐—ฎ๐—ป๐—ฑ ๐—ฝ๐—ฟ๐—ผ๐—ณ๐—ฒ๐˜€๐˜€๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—ด๐—ฟ๐—ผ๐˜„๐˜๐—ต ๐Ÿš€

Ideal for more senior team members, coaching is an equal partnership that promotes self-discovery and maximizes their potential. No advice or instructions are given.

Through questions, help your coachee discover what they want, and how theyโ€™ll get there. Only effective if coachee is motivated to be coached.

“๐˜ž๐˜ฉ๐˜ข๐˜ต ๐˜ฐ๐˜ถ๐˜ต๐˜ค๐˜ฐ๐˜ฎ๐˜ฆ๐˜ด ๐˜ข๐˜ณ๐˜ฆ ๐˜บ๐˜ฐ๐˜ถ ๐˜ข๐˜ช๐˜ฎ๐˜ช๐˜ฏ๐˜จ ๐˜ง๐˜ฐ๐˜ณ ๐˜ต๐˜ฉ๐˜ช๐˜ด ๐˜ฒ๐˜ถ๐˜ข๐˜ณ๐˜ต๐˜ฆ๐˜ณ, ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฉ๐˜ฐ๐˜ธ ๐˜ค๐˜ข๐˜ฏ ๐˜บ๐˜ฐ๐˜ถ ๐˜ข๐˜ญ๐˜ช๐˜จ๐˜ฏ ๐˜บ๐˜ฐ๐˜ถ๐˜ณ ๐˜ข๐˜ค๐˜ต๐˜ช๐˜ฐ๐˜ฏ๐˜ด ๐˜ต๐˜ฐ ๐˜ข๐˜ค๐˜ฉ๐˜ช๐˜ฆ๐˜ท๐˜ฆ ๐˜ต๐˜ฉ๐˜ฆ๐˜ฎ?”

โœ… ๐˜›๐˜ช๐˜ฑ: a good coach is a good listener โ€“ practice active listening and ask open-ended questions.

Every team member, regardless of their role or seniority, might find value in training, mentoring, or coaching, tailored to their unique needs at different times.

Which of the three did you benefit the most from in your career?