What if your manager or client gives you more work than you can handle?

What do you do when your manager or client asks you to take on more workโ€”when your schedule is already packed?

Most of us have two typical responses:

Say ๐˜†๐—ฒ๐˜€, and brace yourself for even more ๐˜ด๐˜ต๐˜ณ๐˜ฆ๐˜ด๐˜ด.
Say ๐—ป๐—ผ, and worry about coming across as ๐˜ถ๐˜ฏ๐˜ฉ๐˜ฆ๐˜ญ๐˜ฑ๐˜ง๐˜ถ๐˜ญ.

But thereโ€™s a better wayโ€”a skill borrowed from improv that can change everything.

Imagine this: Youโ€™re in a meeting, and your manager suddenly asks you to โ€œtake chargeโ€ of an urgent project. Your calendar is already full, but saying no feels risky.

Or picture this: A client asks for extra work, and the deadline is tight. Saying yes means youโ€™ll struggle to keep up with everything else, yet saying no might feel like letting them down.

This is where โ€œ๐—ฌ๐—ฒ๐˜€, ๐—ฎ๐—ป๐—ฑโ€ฆโ€ comes in.

The phrase โ€œYes, andโ€ฆโ€ comes from improv theater. Instead of rejecting an idea, performers use it to build on each otherโ€™s thoughts, creating a sense of flow.

In a work setting, it works much the same way. Hereโ€™s how it sounds in practice:

โ€œ๐˜ ๐˜ฆ๐˜ด, ๐˜โ€™๐˜ฅ ๐˜ฃ๐˜ฆ ๐˜ฉ๐˜ข๐˜ฑ๐˜ฑ๐˜บ ๐˜ต๐˜ฐ ๐˜ด๐˜ถ๐˜ฑ๐˜ฑ๐˜ฐ๐˜ณ๐˜ต ๐˜ต๐˜ฉ๐˜ช๐˜ด, ๐˜ข๐˜ฏ๐˜ฅ ๐˜โ€™๐˜ฅ ๐˜ฏ๐˜ฆ๐˜ฆ๐˜ฅ ๐˜บ๐˜ฐ๐˜ถ๐˜ณ ๐˜จ๐˜ถ๐˜ช๐˜ฅ๐˜ข๐˜ฏ๐˜ค๐˜ฆ ๐˜ฐ๐˜ฏ ๐˜ธ๐˜ฉ๐˜ช๐˜ค๐˜ฉ ๐˜ค๐˜ถ๐˜ณ๐˜ณ๐˜ฆ๐˜ฏ๐˜ต ๐˜ฑ๐˜ณ๐˜ช๐˜ฐ๐˜ณ๐˜ช๐˜ต๐˜ช๐˜ฆ๐˜ด ๐˜ต๐˜ฐ ๐˜ข๐˜ฅ๐˜ซ๐˜ถ๐˜ด๐˜ต ๐˜ต๐˜ฐ ๐˜ฎ๐˜ข๐˜ฌ๐˜ฆ ๐˜ช๐˜ต ๐˜ธ๐˜ฐ๐˜ณ๐˜ฌ.โ€

With โ€œ๐—ฌ๐—ฒ๐˜€, ๐—ฎ๐—ป๐—ฑโ€ฆโ€, you keep your response open and positive while setting clear boundaries. It helps you stay engaged without overcommitting.

The magic of โ€œYes, andโ€ฆโ€ is that it also:

โ€ข Shows youโ€™re willing to collaborate
โ€ข Acknowledges that your time and energy are limited
โ€ข Puts the choice back in their hands, giving them a sense of control

Next time someone asks you to do more than you can handle, try these two simple words.

Let me know how it goes ๐Ÿ™‚

Progress, not Perfectionism

Dear fellow-perfectionists: itโ€™s not a strength, itโ€™s a way of seeking approval.

In job interviews, people often humblebrag about their biggest weakness being perfectionism. It sounds like a hidden strength, doesn’t it?

Only, itโ€™s not.

We tell ourselves, “I care a lot about my work. When I do something, I want it done right!โ€.

But deep down, there is small voice saying, “If I don’t do everything perfectly, people won’t value me. I feel like my worth depends on how flawless my work is. I’m scared of making mistakesโ€”what if they stop respecting or liking me?”.

It’s great to work hard and aim for high quality. Those are good things.

But when perfectionism takes over, it can lead to stress, anxiety and burnout. Research shows that perfectionism can actually make it harder to reach our goals.

As leaders, we might notice team members who push themselves too hard, striving for impossible standards. At first glance, we might think, “Great! This person delivers quality.” But in the long run, it’s not good for them or the team because it’s not sustainable.

We can help by encouraging them to focus on progress, not perfection, and by reminding them that mistakes are part of learning.

So, how to find the line between doing good work and falling into perfectionism?

  • Set high goals without making them impossible or taking over our lives.
  • Focus on making progress instead of being perfect.
  • Ask yourself, “Is what I’m doing really making my work better, or am I stuck on tiny details that don’t add much value?โ€.

As Tony Robbins says, โ€œperfectionism is the lowest possible standard โ€“ because itโ€™s impossible to attainโ€.

Mistakes are part of learning. They’re not signs that you’re not good enough but chances to grow and improve.

How to Deal With Fear

David Buirs | Leadership Expert

Why Does “The Cave You Fear Hold the Treasure You Seek”?

I recently discovered this quote by Joseph Campbell in one of Brenรฉ Brownโ€™s inspiring books: “The cave you fear to enter holds the treasure you seek.

While reading it, I felt a strong โ€˜YESโ€™! Because it captures how I’ve been trying to live the past few years.

For much of my life, I was quite shy, insecure, introverted. I felt trapped in an invisible cage of my own making. My dark cave contained many thingsโ€”speaking up in groups, starting conversations with strangers, facing rejection, saying no to social invitations, or choosing work that aligned with my dreams, to name a few. Actually, mine was more of a giant storage hall than a cave.

Then, one day, after a profound personal experience, I began to see fear for what it isโ€”just a feeling, like any other. Nothing more.

Fear has its place; without it, we wouldn’t survive. But thereโ€™s a difference between fear that signals real danger and self-limiting fear that holds us back.

So, I decided to do something uncomfortable every day. And slowly, my comfort zone has been expanding.

The treasure I found? Freedom and connection.

I left the safety of my previous career to now spending my days doing what I love. I’ve connected with so many interesting people by initiating a conversation. I no longer feel bad about expressing my opinions, expressing my needs, or saying no to things that donโ€™t serve me.

Sure, there are still things that make me uncomfortable. But I choose to face them, and it gets easier every time.

Here are the steps I took, which you can do:

  1. Identify Your Cave: List the things that scare you, but aren’t dangerous. These are your self-limiting fears.
  2. Take Small Steps: Start small. Say hello to someone new. Share an idea in a meeting.
  3. Embrace Discomfort: Discomfort is temporary and a sign of growth.
  4. Reflect on Progress: Keep track of your experiences, and see your comfort zone expand.

Now, reading my progress log makes me smile. Some years years ago, saying, “Siri, play next song,” in a public place was something I struggled with.

This week, Iโ€™ll be speaking about leadership at public event.

Fear is still thereโ€”but itโ€™s no longer in charge.

More Digital Connection, Less Human Connection.

Have you also noticed that weโ€™re constantly connected through social media, but still many people feel more disconnected than ever?  

Next week, the ๐˜ž๐˜ฆ๐˜ฆ๐˜ฌ ๐˜ˆ๐˜จ๐˜ข๐˜ช๐˜ฏ๐˜ด๐˜ต ๐˜“๐˜ฐ๐˜ฏ๐˜ฆ๐˜ญ๐˜ช๐˜ฏ๐˜ฆ๐˜ด๐˜ด kicks off in the Netherlands, and itโ€™s got me thinking about how many people, even in a bustling city like Amsterdam, feel disconnected. Did you know that 4 out of 10 adults in Amsterdam regularly experience loneliness? Itโ€™s a huge number, and yet itโ€™s something many of us donโ€™t talk about enough.

Iโ€™ve been lucky enough to be involved with two organizations that are trying to make a difference in their own waysโ€”Humanitas and JCI.

Humanitas, a national nonprofit, is focused on supporting people through community service, and one of their main pillars is addressing loneliness. Their Van Mij Naar Wij (From Me, To We) project pairs volunteers with individuals seeking more connection, offering them much-needed companionship and support.

On the other hand, JCI (Junior Chamber International) is a global network of young professionals, with a broader mission to contribute to society through leadership and social impact. While loneliness isnโ€™t a specific theme for JCI, itโ€™s a space where members can create projects that help their communities.

Humanitas recently launched a new campaign to shine a light on loneliness and the impact of Van Mij Naar Wij. Part of the campaign is to record personal and heartwarming stories around the theme of human connection.

I had the opportunity to join forces with an amazing person equally committed to raising awareness for this cause and project. Together, we filmed a story that reflects the power and importance of connection, which Iโ€™m happy to share below (in Dutch).

To build on this, a group of us from both Humanitas and our local JCI chamber, Amsterdam Zuid, collaborated to create something special: an art exhibition focused on connection. Weโ€™re opening the exhibition next Thursday in De Hoftuin, right at the start of the Week Against Loneliness, and it will run for a week.

Weโ€™re showing artwork that participants and volunteers of the project made, around the theme of โ€˜connectionโ€™. The goal is to spark more conversations about loneliness and how we can all do our part to combat it.

Raising awareness is key. Loneliness is something many people struggle with, but itโ€™s also something we can all help address, even in small ways. Whether thatโ€™s through volunteering, checking in on someone, or just being a little more mindful of those around us, we can all make a difference.

๐—œ๐—ณ ๐˜†๐—ผ๐˜‚’๐—ฟ๐—ฒ ๐—ถ๐—ป ๐—”๐—บ๐˜€๐˜๐—ฒ๐—ฟ๐—ฑ๐—ฎ๐—บ, ๐˜„๐—ฒโ€™๐—ฑ ๐—น๐—ผ๐˜ƒ๐—ฒ ๐˜๐—ผ ๐˜€๐—ฒ๐—ฒ ๐˜†๐—ผ๐˜‚ ๐—ฎ๐˜ ๐˜๐—ต๐—ฒ ๐—ผ๐—ฝ๐—ฒ๐—ป๐—ถ๐—ป๐—ด ๐—ป๐—ฒ๐˜…๐˜ ๐—ง๐—ต๐˜‚๐—ฟ๐˜€๐—ฑ๐—ฎ๐˜†, ๐—ฆ๐—ฒ๐—ฝ๐˜๐—ฒ๐—บ๐—ฏ๐—ฒ๐—ฟ 26๐˜๐—ต, 2024 ๐—ฎ๐˜ ๐Ÿญ๐Ÿณ:๐Ÿฌ๐Ÿฌ ๐—ถ๐—ป ๐——๐—ฒ ๐—›๐—ผ๐—ณ๐˜๐˜‚๐—ถ๐—ป ๐—ถ๐—ป ๐—”๐—บ๐˜€๐˜๐—ฒ๐—ฟ๐—ฑ๐—ฎ๐—บ, ๐—ผ๐—ฟ ๐—ณ๐—ฒ๐—ฒ๐—น ๐—ณ๐—ฟ๐—ฒ๐—ฒ ๐˜๐—ผ ๐˜€๐˜๐—ผ๐—ฝ ๐—ฏ๐˜† ๐—ฎ๐—ป๐˜†๐˜๐—ถ๐—บ๐—ฒ ๐—ฑ๐˜‚๐—ฟ๐—ถ๐—ป๐—ด ๐˜๐—ต๐—ฒ ๐˜„๐—ฒ๐—ฒ๐—ธ.

A controversial take on giving feedback..

Sometimes, not giving feedback is selfish.

We avoid it for two main reasons:

  1. We want to be liked.
  2. We fear confrontation.

Both are natural, but theyโ€™re also self-centered.

By holding back, we deny the other person a chance to grow. We think we’re sparing them, but really, we’re protecting ourselves.

I used to do this all the time early in my career. I withheld feedback, afraid of being disliked, or gave it only to boost my teamโ€™s performance, which ultimately served my interests. Neither approach worked.

Hereโ€™s what Iโ€™ve learned: feedback, when done right, is an act of care.

Give it regularly. Make it constructiveโ€”something they can actually use to improve.

Consider both dimensions:

  1. Rational: Be specific. Give it promptly. Offer clear suggestions for improvement.
  2. Emotional: Come from a place of genuine care. Donโ€™t see the person as a problem to be fixed, but as someone worth investing in.

When feedback is both clear and compassionate, people will be more open to it.

Itโ€™s normal for it to feel awkward, especially when youโ€™re new to leadership.

But if youโ€™re not uncomfortable, youโ€™re not leading.

Try it out, and let me know how it goes.

Location Spotting For Shape Your Future – A Unique Leadership Experience

Just another day at the officeโ€”cruising through the forest in a golf cart! ๐ŸŒฒ๐Ÿ˜„

Iโ€™m teaming up with Anouk Benders – MindBenders on a project thatโ€™s close to both of our hearts.

Our goal is to help ambitious leaders create a positive future, and weโ€™re developing something we believe will do just that.

Last week, we visited the location where itโ€™s all going to happenโ€”March 21-23, 2025.

After exploring, I can honestly say weโ€™ve found the perfect spot.

We’re excited to see this vision come to life and canโ€™t wait to share more with you soon!

Stay tuned for updatesโ€”exciting things are on the way!

Set Boundaries and Protect Your Energy

Do you feel like you need to be available at all hours to lead effectively?

Many emerging leaders believe this, but itโ€™s a misconception.

Always being โ€œonโ€ drains your energy, leaving you with little capacity for the strategic thinking needed to truly lead.

Effective leaders understand the importance of setting boundaries. Itโ€™s not about always being present; itโ€™s about being present at the right moments.

Your energy and focus are your greatest assetsโ€”donโ€™t waste them on every minor distraction.

And always having the answer ready creates dependencies, lowers your teamโ€™s sense of ownership and problem-solving skills.

Step back.

Focus on the bigger picture.

Thatโ€™s how you lead with impact.

What you resist, persists.

David Buirs Leadership Coach

Emotions in leadership: notes from a recovering hyper-rational

This article by David Buirs, leadership and executive coach in Amsterdam, is about managing emotions at work. It explains why suppressed emotions keep coming back, and how body awareness helps leaders regulate stress and stay steady under pressure. Readers learn two simple daily habits for noticing and naming what they feel.

For most of my working life I treated emotions as background noise. I was the rational one, the person who solved things with logic and kept feelings politely outside the room. If you had asked me what I felt after a difficult conversation, I would have answered with an analysis of the conversation instead. I genuinely would not have understood the question.

It took me a long time to see what that was costing me. Managing emotions at work sounded, back then, like advice meant for other people. So this is the piece I wish someone had handed me back then, in a way that my then logic-only brain would understand.

You’re tense far more often than you realise

We carry small spikes of tension through an ordinary day, dozens of them. You open your laptop to a full calendar and your shoulders draw up. You see a certain name in your inbox and your breathing goes shallow. None of it is dramatic. Most of it stays under the radar, because nobody taught us to look. And what you don’t detect, you can’t do anything about.

Stress is a physical event. Breath high in the chest, a slightly clenched jaw, a knot in the stomach. Catch it while it’s still small and you have moves that genuinely work. A few slow breaths switch on the calming side of your nervous system. Letting your jaw and shoulders drop tells your brain the threat has passed.

All of it depends on feeling the tension in the first place. Body awareness is the on-switch for every regulation technique you’ve ever read about.

Why this is a genuine edge for leaders

Managing emotions at work is one of those skills that stays invisible until pressure arrives. Your capacity for leadership shows up under pressure. Tight deadlines. Disappointing results. Heated conversations where one sharp reaction costs you weeks of someone’s trust.

Unmanaged stress narrows your thinking when you most need range. It tips you toward reading threat everywhere, so a neutral email looks like an attack. It shortens your patience with the people you need beside you. A leader who can feel that pressure building, and bring it down on purpose, makes cleaner decisions and stays more predictable. That predictability is most of what people mean when they call someone steady.

Your state also spreads. Walk into a room wound up and unaware of it, and the room tightens with you. Walk in relaxed and at ease, and your calm presence spreads out over the room.

Connection runs through the same wiring

You can only meet another person as far as you can meet yourself.

On average, women stay more in contact with their emotions than men do. That gives them a head start on something every leader needs: knowing what’s moving inside them while it’s happening, and using it as information.

Take anger, the one I missed most. You can be genuinely angry at someone and have no idea. The conversation ends, you move on, and the tension sits in your shoulders and your chest, in the places you never check. That tension was a message. Often it means someone stepped over a line that matters to you. Feel it in the moment and you can name it, hold the boundary, deal with it cleanly. Miss it and you carry it around instead, and it leaks out sideways three hours later at someone who had nothing to do with it.

Why the heavy feelings actually fade, and this is the part I resisted longest

I used to assume that letting yourself feel anger or grief just meant more of it. The reverse turned out to be the case.

A difficult emotion is a learned link in your nervous system. This trigger means threat, brace. That link only weakens when your system gathers new evidence, the experience of meeting the trigger, staying with it, and finding that nothing terrible happens. Pushing the feeling away guarantees that evidence never arrives, so the link stays intact and fires again next time, often harder.

Most of the time we suppress without knowing we’re doing it. It runs on its own, under the surface. The way to weaken it is to catch the emotion as it happens, by first noticing the physical sensations all emotions show up with. So when you feel that anger, you stay with it instead of pushing it away. Do that a handful of times and it loses its grip. The charge slowly drains out of it. This is the principle exposure therapy is built on, one of the most reliable findings in psychology. Avoiding a feeling keeps it alive. Meeting it lets it dissolve over time.

The beach ball is the everyday version. Hold one under water and it presses back the whole time, and the moment your attention drifts, up it comes. Holding it down was never free. An extreme example of this is burnout. When stress goes unnoticed or unmanaged for too long, the body can sometimes decide to shut down as a protection mechanism.

Becoming better at feeling your emotions comes with a huge benefit. You feel the positive ones more as well, especially joy. Plus you feel more connected to others, because connection is built on emotion.

How you actually begin

Simpler than it sounds, slower than you’d like. Two small habits.

First, check in with your body a few times a day. Tension, warmth, a knot, a tight throat. No need to fix anything. You’re just learning to feel what’s there.

Second, give it a name. Start with the six basics: anger, fear, sadness, joy, disgust, surprise. Don’t worry about the exact word. Doing it often is what counts.

Do this enough and the signals arrive earlier. These days I’ll feel a small sting in one spot in my chest and think, ah, there’s anger, before my thoughts have caught up. A tight throat usually means sadness is close. Catching it that early is what lets me choose a response instead of letting it influence me without my noticing.


This is a lot of what we work on together in coaching. We look at what you feel under pressure, where it lives in your body, and how to meet it instead of carrying it around for the rest of the day. For most managers and team leads, management coaching is where this work starts. For leaders at director or board level, coaching for executives goes into the particular weight that comes with that seat.

For organisations that want their managers to build this across a whole team, leadership training brings the same approach in-company.

Interested or curious? Let’s chat. Plan your free introduction here. Zero obligation.

A Zen story With a Profound Lesson

Ever heard the Zen koan about the fish seller?

A koan is a short story to invoke insight.  I wasnโ€™t sure to share it, as itโ€™s quite abstract, but because I love it, Iโ€™m doing it anyway.

It goes like this:

“Banzan was walking through the market when he overheard a conversation between a fish seller and his customer.

The customer asked for the best piece of fish.

The seller replied, ‘All my pieces of fish are the best I have.’

Upon hearing this, Banzan was enlightened.”

Ok, that seller is either a genius, of desperately needs a marketing course. But whatโ€™s the point here actually?

Itโ€™s this: what if we saw every experience, every moment, as the best we have?

You might be thinking, โ€œYeah right, how is that aweful performance review the best moment I have?โ€

Itโ€™s not about the situation, itโ€™s about how we ๐˜ฑ๐˜ฆ๐˜ณ๐˜ค๐˜ฆ๐˜ช๐˜ท๐˜ฆ the situation.

When you approach a meeting thinking, “I hate this,” you’re already creating stress. For yourself.

You canโ€™t control this initial spark of stress or negativity, thatโ€™s just your mind doing its thing.

But the moment you become aware of if, you have a choice to go along with that story, or not.

Usually, we go along with the mindโ€™s story, and start having an internal conversation with ourselves about how this or that is terrible.

The result? It creates tension and drain your energy.

Instead, consider this approach:

โœ… Before the meeting, take a moment to breathe and set an intention.
Think, “What can I gain from this meeting?”

โœ… Realize: ๐—ฌ๐—ผ๐˜‚โ€™๐—ฟ๐—ฒ ๐—ผ๐—ธ๐—ฎ๐˜†. ๐—ฌ๐—ผ๐˜‚โ€™๐—ฟ๐—ฒ ๐—ฎ๐—น๐—ถ๐˜ƒ๐—ฒ.
โœ… During the meeting, engage actively. Focus on understanding and connecting with the other, and contributing your best.
โœ… After the meeting, find one positive takeaway, even if itโ€™s small.

This shift in mindset doesnโ€™t make the meeting (or situation) perfect, but it reduces the stress and helps you find value in the experience.

Even in our toughest moments, our bodies perform miracles. Billions of cells are working every second to keep us alive and functioning. This perspective can be incredibly empowering.

For managers, judging and resisting saps your energy.

Accepting each moment as it is can recharge your leadership and give you the clarity to inspire your team.

This doesnโ€™t mean you canโ€™t try to improve situations, or your life. To grow, learn. But when done from a state of accepting every moment as it is, without resistance, is so much more powerful.

So, what caused this major shift in Banzan after hearing that conversation?

He realized that his tendency to think โ€œI donโ€™t want this, I want thatโ€ was making him miserable.

And the lesson from the sellerโ€™s perspective: everything we do is the best in that moment. Big tasks or small, they all matter.

Try seeing each moment as perfect.

I know from experience: it’s not easy, but the better you get at this, the happier you’ll be.

<3

Dealing With Difficult Colleagues

Some colleagues challenge our patience.

They might be self-centered, poor listeners, unreliable, or drenched in negativity.

Youโ€™ve tried to sidestep them. But then came the promotion to manager.

Now you have to face them head-on.

Motivating them feels like dragging an anchor through the mud.

And when they donโ€™t change, their behavior begins to cast shadows over your teamโ€™s morale and results.

<<๐—–๐˜‚๐—ฟ๐—ถ๐—ผ๐˜€๐—ถ๐˜๐˜† ๐—ฎ๐—ป๐—ฑ ๐—–๐—ผ๐—บ๐—ฝ๐—ฎ๐˜€๐˜€๐—ถ๐—ผ๐—ป ๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ ๐˜๐—ต๐—ฒ ๐˜€๐˜๐—ฎ๐—ด๐—ฒ>>

What if their difficult behavior is not a wall, but a riddle to be solved?

What if their egocentrism and unreliability are scars from years of disappointment?

What if their negativity is a cry of deep concern for the team or companyโ€™s direction?

Framing them as merely difficult hardens your heart and colours every interaction.

It becomes you versus them. Trust evaporates, resistance rises.

You end up trying to prove them wrong, hoping theyโ€™ll change.

But that battle is always lost.

This doesnโ€™t mean tolerating bad behavior. Negativity is contagious and can spread like an oil spill.

As a leader, boundaries are essential. But before setting them, use Curiosity and Compassion.

Listen with genuine curiosity, without judgment. Take their concerns serious, and if they are valid, address them. Communicate on what youโ€™ve done.

If what they want is not something you can do, explain why, clearly and calmly.

No one wants to be forced to change.

Everyone wants to be heard and understood.