How to Become a Better Manager? Start With Your Blind Spot

David Buirs - Leadership Coach & Management Trainer

Why Bad Managers Sleep So Well

David Buirs is a leadership and executive coach in Amsterdam. This article answers the question: how to become a better manager? You will learn why self-image and behaviour drift apart, and how one question asked to four people reveals your blind spot.

Everyone has had one. You barely finish the question and the story is already coming. The nickname the team used in private. The meetings where people went quiet. That heavy feeling on Sunday evening.

Chances are that manager tells a very different story. Busy year, good team, the odd difficult character.

Anyone asking how to become a better manager usually starts with skills. Planning, delegating, giving feedback. While the real work begins somewhere else. In the gap between what you see and what your team sees. As long as you miss that gap, there is no reason to work on it.

The Research That Stings a Little

Tasha Eurich spent years researching this. Around 95 percent of people consider themselves fairly self-aware. Measured against real criteria, roughly ten to fifteen percent qualify.

The gap is also widest among the people least likely to notice it. Spotting a weakness in yourself requires exactly the skill you are missing.

Which is why the manager doing the most damage often sleeps best. While the one lying awake at 2am replaying a single conversation is usually the one the team trusts.

Do you lie awake with questions like that sometimes? Honestly, that is a good sign.

A Blind Spot Says Nothing About Your Character

Still, many managers get defensive right here. Blind spot sounds like an accusation.

In reality it is simple mechanics. You know your intentions from the inside. Everyone else only sees your behaviour. You know you cut that question short because your head was full of tomorrow's deadline. Your colleague only saw someone cutting her off.

That is how you become the manager in someone else's story while doing your best. It happens to almost everyone who leads.

Power makes it worse. Dacher Keltner at Berkeley showed that holding power erodes your ability to read other people. People contradict their manager less, so the daily correction falls away. Nobody frowns at the person who writes their review.

The Question That Closes the Gap

A formal 360 takes months, and by then everything has been sanded smooth. There is a simpler way. Find four people and ask them the same question: "What is the one thing I should work on?"

Someone from your team. A peer. Your own manager. And the person who has been around longest.

Then comes the hardest part. Keeping your mouth shut.

The first answer is almost always polite. Say thank you, wait, then calmly ask: "What else?" That is where the real answer lives.

More happens here than gathering information. Your team watches a manager ask a question with something at stake. That builds more trust than three offsites combined.

What to Do With the Answers

Lay the four answers side by side and look for the common thread. Three people describing three different situations are often describing the same behaviour.

Pick one thing. Really one. Whoever tries to fix five habits at once fixes none.

Then tell your team what you picked. "You said I interrupt people in meetings. I am working on it. Tell me when it happens."

That last sentence does all the work. What used to be discussed behind your back is now a shared project. I have coached managers whose team atmosphere turned around within a quarter. What made the difference was people seeing their manager dare to look at themselves.

The Part That Takes Courage

Some of what comes back will feel unfair. Someone describes a version of you built on that one terrible week in March. Everything in you wants to explain. Hold off. Whoever defends themselves never gets an honest answer again.

Let the comment rest and look for an echo of it in the other answers. Sometimes an unfair comment is a fair one in bad packaging.

And some answers will land hard, precisely because deep down you already knew. Those are the valuable ones.

Joseph Campbell said it long ago: the cave you fear holds the treasure you seek. For managers, that cave is usually just a conversation.

So, How to Become a Better Manager?

The managers who see themselves most clearly have made a habit of it. Ten minutes at the end of a rough week is enough. Which conversation did I avoid. Where did I get defensive. Who left that meeting smaller than they walked in.

Just a manager willing to look in the mirror now and then. That alone puts you in the top fifteen percent.

This kind of work goes faster with someone beside you who has led teams for years. That is the core of leadership guidance: mapping the blind spot together and training what takes its place. For leaders at director level, where honest feedback has often dried up, executive coaching is a logical next step.

Curious about your own blind spot? Plan your free introduction here. Zero obligation.

How to Connect With Your Team Through Real Listening

David Buirs | Leadership Expert

How to Really Connect With Your Team

David Buirs is a leadership and executive coach based in Amsterdam. This article explains why most managers think they’re listening to their team while their team experiences it differently. You will read about the gap between reactive and real listening, what that gap costs you, and which concrete questions open up the conversation.

Your team has noticed something about you that you haven’t.

In most of the conversations you have with them, you’re not fully there. Not gone. Just somewhere behind your own eyes, three sentences ahead, ready with your answer. They feel it. Most of them won’t say it.

That’s the gap between thinking you connect with your team and actually doing it.

Two monologues pretending to be a conversation

In most workplace conversations, two people take turns talking about themselves.

Someone tells you something about a project. You wait politely until they’re done, then jump in with something similar from your own experience. Or worse, with a solution they hadn’t asked for. Or worse still, with the next agenda item you had ready before they walked in.

Everyone has talked. Everyone has the impression a conversation took place. Nobody has learned anything.

Why you think you’re listening when you’re not

Listening is a skill almost everyone thinks they’re good at. In practice, most managers listen mainly to respond. Actually understanding comes second, if it comes at all.

The difference is where your head is. With real listening, you’re with the other person. With reactive listening, you’re with your next sentence. With your judgment. With the solution. With how it fits into your schedule.

To you, both feel like listening. To the other person, only the first feels like being heard.

What it costs your team

People only bring problems to someone who actually listens.

If a team member tries three times to put a vague beginning of something in front of you, and you keep responding before they’re halfway through, they won’t try a fourth time. They’ll tell you when it’s too late. Or not at all.

Same goes for feedback about you. For doubts about a decision. For the real reason someone has quietly been putting less energy into the work over the past few weeks.

What a team doesn’t tell you is almost always the most important thing happening.

What listening actually is

Real listening is different from being quiet while someone else talks. Being quiet is waiting your turn. Listening is emptying your head and letting the other person in.

That doesn’t work when you’re thinking about three other things. That doesn’t work with a phone on the table. That doesn’t work when you have to be in the next meeting in two minutes.

It requires a kind of slowness most work environments don’t reward. But it’s the basic condition for everything that falls under leadership.

Questions that open up the conversation

A few questions I often give people:

What makes that important to you?

How did you end up there?

What would a good outcome look like for you?

What are you actually trying to say?

That last one is underrated. Someone comes to you with a long build-up. You feel something underneath it. Ask.

What happens when you practice this

In the beginning, not much. A conversation runs a little longer. Someone doesn’t consciously notice you’re different, but they tell you a bit more.

After a few months, something happens. People come to you with problems earlier. They’ve sensed somewhere, without consciously thinking about it, that it’s worth talking to you.

The senior person on your team starts pushing back at you. They used to do that only with peers. Now they do it with you too, which actually means you’re being seen for the first time as someone who can handle it.

Someone comes to you about workload pressure two weeks earlier than they normally would. That saves you a good employee.

What it asks of you

An uncomfortable amount of slow attention.

You’re not going to make it to your next meeting through your one-on-ones anymore. You’re going to have to let moments of silence stand without immediately filling them. You’re going to have to sit in something uncomfortable sometimes, without smoothing it over with a quick “yeah, got it, so what you can do is…”.

What you build over time is a kind of calm inside yourself. Techniques don’t get you there.

How you develop that calm internally is a different story. I wrote a separate piece about how to develop leadership presence from a quieter internal place. For this article, what counts is this: the decision to listen better, and the practice of it, does more than any communication course.

The leaders I work with through management coaching often struggle with exactly this. Their team describes them as solid communicators. The real work sits deeper. They have never learned how to actually be present in a conversation. For organizations that want this addressed across their leadership layer, leadership training offers the team version of the same principle.

Plan a free introduction here. Zero obligation.

How to Build a Leadership Pipeline Internally (Before You Need One)

David Buirs | Leadership & Executive Coach

How to Build a Leadership Pipeline Internally (Before You Need One)

David Buirs is a leadership coach and management trainer based in Amsterdam. This article explains how to recognise and develop leadership potential within your team, why doing so also strengthens your own career as a manager, and which pitfalls to avoid. Written for managers with 0 to 4 years of leadership experience.

Two years of solid work. One question you weren't ready for. The promotion goes to someone else.

It happens more than people talk about.

And the strange part is, it had nothing to do with your performance. Your work was good. Your manager knew it. But when they asked who would take over your team, there was no one ready.

So the timing wasn't right. Maybe next time.

No one told you that building a leadership pipeline internally is also building your own career.

So here's what that can look like in practice.

What You're Actually Looking For

Start thinking about one or two people on your team who might have the instincts for it. And "it" here doesn't mean the best technical skills.

It means the human stuff.

Can they communicate when things get uncomfortable? Do they pull people together or pull away? Do others feel good after a conversation with them? Does the energy in the room go up a little when they're in it?

Connection. Teamwork. A positive influence on morale. The ability to motivate someone on a bad day.

That's what you're actually looking for when you want to develop leadership potential from within.

What Happens When You Start Investing in Them

When you start investing in those people, you'll see the results fairly quickly.

You have someone capable covering the team when you're on holiday. Someone you can genuinely delegate to when you're stretched. And people who feel developed tend to grow faster, stay longer, and enjoy their work more.

That last part is easy to underestimate.

This is exactly the kind of work I support managers with through management training. Helping teams develop from the inside out, rather than relying on external hires every time a leadership gap opens up.

One Thing Worth Keeping in Mind

If you're thinking about more than one candidate, be careful with how that lands in the team.

The moment people sense a competition, things get complicated. Building a leadership pipeline internally should feel like growth. Not a race.

The Bigger Picture

The technical side of leadership is changing fast. AI is taking on more of that work every year. What teams will need from their managers going forward is the part that can't be automated. Coaching. Real listening. Clear communication.

The managers who are already developing these qualities in their people — and in themselves — will be the ones who are ready when the next opportunity opens up.

If you're early in your leadership journey and want to work on this, leadership coaching is one way to get there with more clarity and less guesswork.

Unless you started your role only months ago, take a few minutes to think about this today.

When a senior role opens up, you'll have an answer ready this time.

Interested or curious? Let's chat. Plan your free introduction here. Zero obligation.

The Mindset Shift That Transforms Leadership: Moving Beyond Criticism

David Buirs - Leadership- & Executive Coach

“That’s not gonna work, because…”

I used to say that often. Made me feel good. Like I was the one who caught what others didn’t.

I did it even with the teams I was leading.

Lots of self-reflection and feedback later, I saw what I was actually doing: trying to sound smart. Point out the flaw, drop criticism, walk away. No real contribution. It led me to a leadership mindset shift.

Spotting risks is still important. Some people lean too optimistic, and having someone who notices the weak spots keeps things balanced. But without ideas for what will work, you’re not helping anyone move forward. Guiltyyyyy.

Now I try to pause and ask myself:
“What part of this could actually work?”
“How can we tweak the part that doesn’t work, so that it does?”

It shifts the whole dynamic of the conversation. More challenging, but also much more rewarding. Moves problems forward, builds more ownership within the teams you lead.

Less I, more We.

Ready for your leadership mindset shift? Schedule a free introduction call here: https://davidbuirs.com/contact/ and let’s chat.

When Do You Become Too Self-critical?

“I’m just holding myself to a high standard.”
Are you?
Or are you just being harsh?

There’s a subtle trap many high performers fall into—especially new managers:

Mistaking self-criticism for motivation.

We think:
☑ “If I don’t push myself, I’ll get lazy.”
☑ “That wasn’t good enough—I should’ve done better.”
☑ “I need to be tough on myself, or I won’t improve.”

But neuroscience and psychology tell a different story.

🔬 Studies show that self-compassion, not self-judgment, leads to higher resilience, motivation, and long-term growth.

It’s not about going easy on yourself.
It’s about not tearing yourself down.

Here’s what helps me reframe:

“I did my best with the resources I had at that moment. Now, what can I learn for next time?”

That mindset still drives improvement—but without the emotional bruising.

Leadership is already tough. You don’t have to lead yourself with a whip.

How to Up-Manage Well

Not all rising leaders are the loudest or most experienced ones.

Some are just quietly doing something most people overlook:

They think like owners—and that includes how they manage up.

It’s not just about leading your team.
It’s about supporting your manager too:
→ Keeping them informed
→ Flagging issues early
→ Helping them avoid surprises

Because when you practice up-management well,
you earn freedom.
You stop getting micromanaged.
You get pulled into real decisions.
You start getting seen differently—like someone who gets the bigger picture.

A few ways to start:
✅ Keep a shared doc with live updates—they’ll never have to chase
✅ Ask: “What could I do this week to make your job easier?”
✅ Offer a possible fix with every issue—even a rough one is better than none

How to Make Meetings More Effective?

It’s 13:58.
You’ve just spent 58 minutes nodding, bouncing ideas, feeling like “𝘸𝘦’𝘳𝘦 𝘨𝘦𝘵𝘵𝘪𝘯𝘨 𝘴𝘰𝘮𝘦𝘸𝘩𝘦𝘳𝘦.”

Then someone says:
“𝘚𝘰𝘳𝘳𝘺, 𝘐’𝘷𝘦 𝘨𝘰𝘵 𝘵𝘰 𝘳𝘶𝘯, 𝘯𝘦𝘹𝘵 𝘤𝘢𝘭𝘭’𝘴 𝘴𝘵𝘢𝘳𝘵𝘪𝘯𝘨 — 𝘵𝘩𝘢𝘯𝘬𝘴 𝘢𝘭𝘭”

𝗖𝗹𝗶𝗰𝗸.
𝗦𝗶𝗹𝗲𝗻𝗰𝗲.
You stare at your screen, slightly dazed, mildly irritated, already bracing for the next one.
And it hits you:
𝗗𝗶𝗱 𝘄𝗲 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗱𝗲𝗰𝗶𝗱𝗲 𝗮𝗻𝘆𝘁𝗵𝗶𝗻𝗴?
Who’s doing what? By when?

We’ve all been there many times.

It wasn’t really a meeting.
It was a conversation with a calendar invite.
And conversations — without clarity — don’t drive results.

Here’s the fix:

📌 In the last 3 minutes, ask:

  1. 𝙒𝙝𝙤 is doing something?
  2. 𝙒𝙝𝙖𝙩 exactly are they doing?
  3. 𝘽𝙮 𝙬𝙝𝙚𝙣 will it be done?

Then start your next meeting by checking in on those three.

When meetings end with 𝗱𝗶𝗿𝗲𝗰𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗼𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽,
you’ll need fewer of them — and get more done.

And the holy grail?
You might even get to say the sexiest line in corporate life:
“𝘐 𝘤𝘢𝘯 𝘨𝘪𝘷𝘦 𝘺𝘰𝘶 𝘢𝘭𝘭 𝘣𝘢𝘤𝘬 𝘴𝘰𝘮𝘦 𝘵𝘪𝘮𝘦 𝘪𝘯 𝘺𝘰𝘶𝘳 𝘥𝘢𝘺, 𝘢𝘴 𝘸𝘦 𝘤𝘢𝘯 𝘦𝘯𝘥 𝘦𝘢𝘳𝘭𝘺.”

You don’t even have to be the host.
Just say:
“𝘏𝘦𝘺, 𝘵𝘰 𝘮𝘢𝘬𝘦 𝘴𝘶𝘳𝘦 𝘸𝘦’𝘳𝘦 𝘶𝘴𝘪𝘯𝘨 𝘰𝘶𝘳 𝘵𝘪𝘮𝘦 𝘸𝘦𝘭𝘭, 𝘤𝘢𝘯 𝘐 𝘴𝘶𝘨𝘨𝘦𝘴𝘵 𝘸𝘦 𝘸𝘳𝘢𝘱 𝘸𝘪𝘵𝘩 𝘸𝘩𝘰’𝘴 𝘥𝘰𝘪𝘯𝘨 𝘸𝘩𝘢𝘵 𝘣𝘺 𝘸𝘩𝘦𝘯?”

Try it once. Your future self will thank you.

Handling Passive-Aggressive Behavior as a Manager

It was the sigh for me.

That long, dramatic exhale in the middle of our meeting—the kind that doesn’t need words to say:

“Let’s not pretend we like each other, and finish this meeting asap.”
The kind that makes you feel uncomfortable and awkward.

And what did I do?
I smiled.
Nodded.
Acted like all was well.

This was early in my leadership career, and back then, my go-to strategy for dealing with passive-aggressive behavior was… well, 𝗯𝗲𝗶𝗻𝗴 𝗲𝘅𝘁𝗿𝗮 𝗻𝗶𝗰𝗲.

I didn’t want to make it worse.
Didn’t want to seem harsh or overly “bossy.”
I wanted to keep the relationship strong.

But here’s what I’ve learned since:
𝗔𝘃𝗼𝗶𝗱𝗶𝗻𝗴 𝗱𝗶𝘀𝗰𝗼𝗺𝗳𝗼𝗿𝘁 𝗻𝗼𝘄 𝗷𝘂𝘀𝘁 𝗴𝘂𝗮𝗿𝗮𝗻𝘁𝗲𝗲𝘀 𝗱𝗶𝘀𝗰𝗼𝗺𝗳𝗼𝗿𝘁 𝗹𝗮𝘁𝗲𝗿.

Because the more I ignored it, the more it showed up.
And the more I stayed silent, the harder it became to speak up.

Today, I handle it differently.

I say something like:
“Hey—I sensed a bit of tension in our last conversation. Can we talk about it?”

Curious.
Calm.
Clear.

It’s not about calling someone 𝘰𝘶𝘵.
It’s about calling them 𝘪𝘯.

Because leadership isn’t about being liked at all costs.
It’s about creating relationships rooted in respect—and the kind of honesty that actually builds trust.